Introduction

GVlee Electric ("we," "our," "us," or "Company") is a leading manufacturer, exporter, importer, and authorized dealer of premium electric bikes and two-wheelers. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you visit our website, purchase our products, engage in dealership programs, or use our services.

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

How We Use Your Information

We use your information for the following purposes:

Data Security & Protection

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Customer Data: Retained for the duration of the warranty period and 7 years for tax/compliance purposes
• Dealership Data: Retained during the business relationship and 7 years thereafter
• Export/Import Records: Maintained as per customs and statutory requirements (typically 7-10 years)
• Website Activity Logs: Typically retained for 12 months

Sharing & Disclosure of Information

We may share your information with trusted third parties only when necessary and appropriate:

• Logistics & Delivery Partners: For order fulfillment and shipping purposes
• Payment Processors: To process payments securely
• Customs & Regulatory Authorities: As required by law for export/import compliance
• Insurance Providers: For warranty and insurance claim purposes
• Service Centers: To facilitate warranty and maintenance services
• Legal Advisors: When required by law or to protect our rights
• Business Partners: With your consent for joint ventures or collaborations

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

Your Privacy Rights

Depending on your location, you have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your data (subject to legal obligations)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Lodge a Complaint: File complaints with relevant data protection authorities
• Right to Opt-Out: Opt-out of non-essential communications and tracking

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience:

You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality. For detailed information, please refer to our Cookie Policy.

International Data Transfers

As an export-import business, we may transfer your information to our partners, customers, and service providers in other countries. When we transfer data internationally, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Binding Corporate Rules (BCRs) for intra-company transfers
• Adequacy decisions where applicable
• Your explicit consent where required by law

Third-Party Links & Services

Our website may contain links to third-party websites, including social media platforms, logistics partners, and payment providers. We are not responsible for their privacy practices, content, or security measures. Please review their privacy policies independently before providing any information. Your use of third-party services is governed by their terms and conditions.

Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will promptly delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.